Shipping policy

SHIPPING POLICY

Last updated: August 14, 2026

At Pro Growers of New England, Inc. ("Pro Growers"), all products are delivered directly from our nursery to your property using our own trucks and team. We do not ship via parcel carriers (UPS, FedEx, etc.).

1. Service Area
We offer delivery within approximately a 100-mile radius of our nursery, covering Massachusetts, New Hampshire, and Maine. Orders outside of this area may be declined or require special arrangements.

2. Delivery Scheduling

  • Delivery is scheduled after your order is placed and confirmed.
  • Customers will be contacted to coordinate a delivery date.
  • Delivery windows are approximate and may vary due to routing, weather, or job conditions.
    We do not guarantee exact delivery times.

3. Delivery Requirements
The customer is responsible for ensuring:

  • Clear and safe access for delivery trucks and equipment.
  • Adequate space for unloading plant material.
  • Accurate delivery information at the time of order.
    If access is restricted or conditions are unsafe, delivery may be rescheduled and additional fees may apply.

4. Curbside Delivery
Unless installation services are purchased, all deliveries are curbside or driveway drop-off. Placement beyond this point is at the discretion of the driver and based on site conditions.

5. Delivery Fees
Delivery fees are calculated based on distance, order size, and logistics. All delivery charges will be clearly communicated prior to fulfillment.

6. Inspection Upon Delivery
All plant material must be inspected at the time of delivery or pickup. Claims of incorrect material, shortages, or visible damage must be submitted in writing, with photos, within 24 hours. If no written notice is received within this period, the order is deemed accepted in full and responsibility for the product transfers to the customer.

7. Missed or Failed Deliveries
If a delivery cannot be completed due to an inaccessible site, incorrect information provided by the customer, or the customer not being available when required, additional delivery fees may apply to reschedule.

8. Weather & Delays
Delivery schedules may be adjusted due to weather conditions or other factors beyond our control. We will communicate any delays as soon as possible.

9. Installation Services
Installation services are available within approximately a 50-mile radius of our nursery. If installation is purchased, the site must be ready for planting at the time of arrival. Pro Growers is not responsible for underground utilities, irrigation, or unmarked obstacles, and additional charges may apply for unforeseen site conditions.

10. No Parcel Shipping
We do not ship plant material via common carriers. All orders are fulfilled through local delivery or nursery pickup.