Refund policy

REFUND POLICY

Last updated: August 14, 2026

At Pro Growers of New England, Inc. ("Pro Growers"), we take pride in producing high-quality, healthy plants that are true to name and ready to perform.

All sales are final.

We guarantee that all plant material is healthy and accurately labeled at the time of sale or delivery. Due to the living nature of our products and the many variables outside of our control—such as planting practices, watering, soil conditions, weather, and ongoing care—we cannot offer returns, exchanges, or refunds once the product has been accepted.

It is the customer's responsibility to properly plant, water, and maintain all plant material after purchase. We strongly recommend following best planting and care practices to ensure success.

If you have any concerns about the quality, quantity, or condition of your order, you must submit a written claim with photos within 24 hours of pickup or delivery. If no written notice is received within this period, the order is considered accepted in full and responsibility for the plant material transfers to the customer.

By completing your purchase, you acknowledge and agree to these terms.