Refund policy

REFUND POLICY
Last updated: August 31, 2026

At Pro Growers of New England, Inc. ("Pro Growers"), we take pride in producing high-quality, healthy plants that are true to name and ready to perform.

All sales are final.

We guarantee that all plant material is healthy and accurately labeled at the time of sale or delivery. Due to the living nature of our products and the many variables outside of our control—such as planting practices, watering, soil conditions, weather, and ongoing care—we cannot offer returns, exchanges, or refunds once the product has been accepted.

The one exception is a price-difference refund we issue when we substitute a smaller grade of a plant to fulfill your order. In that case we will refund the difference to your original payment method and provide written notice of the substitution, as described in our Terms of Service.

It is the customer's responsibility to properly plant, water, and maintain all plant material after purchase. We strongly recommend following best planting and care practices to ensure success.

If you have any concerns about the quality, quantity, or condition of your order, you must submit a written claim with photos within 24 hours of pickup or delivery. If no written notice is received within this period, the order is considered accepted in full and responsibility for the plant material transfers to the customer.

By completing your purchase, you acknowledge and agree to these terms.